Refund policy
To initiate a refund, please contact our customer support team. You will be required to provide the following details: - Order number or proof of purchase. - Reason for the refund request. - Any supporting documentation or evidence, such as photographs, if applicable. Our customer support team will review your request and determine its eligibility for a refund in the form of store credit. If your refund request is approved, we will issue store credit equivalent to the purchase amount, minus any applicable fees or deductions, such as shipping costs or restocking fees. The store credit will be provided in the form of a unique code or voucher, which can be used for future purchases on our website or in-store.
Store credit issued as a refund is non-transferable and can only be used by the original purchaser. Store credit can be applied towards the purchase of any product(s) available. Store credit cannot be redeemed for cash, and no cash or credit card refunds will be provided. The following items are not eligible for refunds in the form of store credit: Custom-made or personalized products. - Products that are specified as non-refundable or final sale items at the time of purchase. In the case of a defective or damaged product, we may offer a replacement instead of store credit, depending on the circumstances and availability of the item.
Store credit issued as a refund is non-transferable and can only be used by the original purchaser. Store credit can be applied towards the purchase of any product(s) available. Store credit cannot be redeemed for cash, and no cash or credit card refunds will be provided. The following items are not eligible for refunds in the form of store credit: Custom-made or personalized products. - Products that are specified as non-refundable or final sale items at the time of purchase. In the case of a defective or damaged product, we may offer a replacement instead of store credit, depending on the circumstances and availability of the item.